SON products are extraordinaryly robust and long-life. They are supposed to make their users happy for years, if not for decades. It is important to us that you will be offered fast support for any queries before and during purchase, when assembling one of our products or possibly after many years of use. We are interested to offer quick help at reasonable costs in case of any issue or repair needed. For items manufactured by us we give a 5-year-guarantee.
The correct functioning of hub dynamo lighting depends on all lighting components, especially on the wiring. In case of noise issues often other components are involved. If you install components yourself or if you intend to resolve technical issues it will be essential to follow the installation instructions and visit our FAQ page. You will receive best assistance at a SON-experienced specialist bike shop, who has an on-site workshop.
In case you need to return goods for service, repair or guarantee claim please observe instructions at repair & guarantee.